My screen went black during an ad and I'm stuck, what should I do?
If this happens, close the application and restart it.If the problem persists, turn off your device and turn it back on.Finally, don't hesit...
I have lost all my progress, what can I do?
If you were logged in (with Facebook, Google, or Apple), you can recover your account by logging in again using the "Sign In" button on the ...
Can I pick up where I left off on a different device?
We recommend linking your progress to a Facebook, Google, or Apple account. That way, when you log in to that same account on another device...
I am not getting coins for bonus words
Please make sure you are playing on the highest level you have unlocked. You will not receive coins for bonus words if you are playing on pr...
How can I turn off notifications?
You can turn notifications ON or OFF in your device's settings. This is not done in the game's settings menu.
I can no longer watch videos to get free coins
If this happens, try launching the game when your device is connected only to 3G/4G.If the problem persists, try launching the game when you...
I've completed an offer and I have not received my coins, what do I do?
If you have not received the coins corresponding to your offer, go to the wall of offers and press the icon on the top left.Click on "R...
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