The problem is probably due to an incorrect initialization of the game. In this case, follow these two steps :
  • First of all, close the app completely, then restart it
  • If it still doesn't work, turn off your phone/tablet and then restart your device. This allows the operating system to clean up a number of files or programs that may be interfering with the operation.
If the problem persists, we invite you to contact us at: support+crossworddaily@iscool-e.com 

Do not hesitate to attach screenshots so that we can more easily identify your problem.