FREQUENT PROBLEMS
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My screen went black during an ad and I'm stuck, what should I do?
If this happens, try closing the app and restarting it. If this doesn't fix it, please try turning off your device and restarting it.
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I have lost all my progress, what can I do?
In some cases, players have reported their saved progress being deleted from the game. We are aware of this issue and are actively working o...
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Can I pick up where I left off on a different device?
This functionality is not available yet but we are working on it.
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I am not getting coins for bonus words
Please make sure you are playing on the highest level you have unlocked. You will not receive coins for bonus words if you are playing on pr...
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How can I turn off notifications?
You can turn notifications ON or OFF in your device's settings. This is not done in the game's settings menu.
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I can no longer watch videos to get free coins
Videos for free coins are not always available. If you do not see the gift icon on the left side of the screen, please try at a different ti...
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I've completed an offer and I have not received my coins, what do I do?
If you have not received the coins corresponding to your offer, go to the wall of offers and press the icon on the top left.Click on "R...
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