A Player Insulted Me

In order for us to take action against a player who has been verbally abusive, please follow the steps below: Open their Belote profile by...

I quit the game before the time has counted down, but I still lost my chips

Occasionally a gap between the display of the countdown in your browser and the server counter can occur.We recommend that you: Use the late...

The Video (earn free Chips) isn't working

The Free Chips videos are provided by our sponsors. If you are unable to watch a video, we recommend that you check for ad blockers in your ...

I am stuck on the loading page of the game

Important information: Blocked on the first page? Explanations and solutionsThe last update of Google Chrome (version 55 and +) embeds ...

I was disconnected from a game

The main cause of loss of connection is the quality of the your network. Whenever possible, use a cable rather than Wifi or 3G, you will be ...

I cannot see my friends/I cannot send them free gifts

We recommend that you: Use the latest version of Google Chrome to play the game. You can download this Internet browser here: https://w...

I don't receive my chips at the end of the game

This is a result of a simple display issue, all transactions are properly recorded.Please allow 2 hours for your Chips balance to update cor...

I'm not receiving all the free gifts my friends are sending

Two reasons could explain why you are not able to collect additional Free Gifts:1. Your Piggy Bank is full.If your piggy bank is at 100% (me...

I lost chips without being connected to the game

When you finish a game of Belote and you no longer want to play, we recommend that you "Leave the game" by selecting the house ico...

I lose Chips when I'm offline

There may be 2 main causes that result in the loss of your chips:1- You have declined to join the current game.When you are disconnected fro...

I can not start the game

For an optimal gaming experience, we recommend using the Chrome browser. It is important that this browser is up to date, here's how: htt...